Privacy Policy


Last Updated: 24/09/2025

Novu Networks (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, visit our website, or interact with us in any way.

1. Who We Are

Novu Networks provides business communication and connectivity solutions.

Contact Details:
Novu Networks
Metro Office
6-9 Donegall Square South
Belfast
Northern Ireland
BT1 5JA
Tel: 028 96916217
Email: hello@novunetworks.com

2. Information We Collect

We may collect and process the following types of personal data:

  • Identity Information: Name, company, job title.

  • Contact Information: Address, email address, telephone numbers.

  • Technical Information: IP address, browser type, operating system, device identifiers.

  • Usage Information: Details about how you interact with our website and services.

  • Communications: Records of your enquiries, support requests, or correspondence with us.

  • Transactional Information: Billing details, payment history, and account information.

3. How We Collect Information

We collect information in the following ways:

  • Directly from you (e.g., when you complete a contact form, make an enquiry, or use our services).

  • Automatically through website cookies and analytics tools.

  • From third parties where legally permitted (e.g., partners, public sources).

4. How We Use Your Information

We use personal data for:

  • Providing and managing our services.

  • Processing payments and invoicing.

  • Responding to enquiries and support requests.

  • Sending service updates, communications, and marketing (where consent is given).

  • Improving our website, services, and customer experience.

  • Meeting our legal, regulatory, and contractual obligations.

5. Legal Basis for Processing

We process personal data under the following legal grounds:

  • Consent – where you have given clear permission.

  • Contractual necessity – to fulfil an agreement with you.

  • Legal obligation – to comply with UK laws and regulations.

  • Legitimate interests – for the operation and improvement of our services.

6. Sharing Your Information

We will not sell your personal data. We may share it with:

  • Service providers and contractors who support our business operations.

  • Regulatory bodies, law enforcement, or legal advisors where required.

  • Technology providers (e.g., hosting, analytics, CRM, telecoms integration).

All third parties are required to respect the confidentiality and security of your personal data.

7. International Transfers

Where we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protection measures.

8. Data Security

We apply strict technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, alteration, or disclosure.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

10. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data where it is no longer required.

  • Object to or restrict certain processing activities.

  • Request transfer of your personal data (data portability).

  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at the details provided above.

11. Cookies

We use cookies and similar technologies to improve website functionality, analyse usage, and enhance your experience. You can manage or disable cookies in your browser settings. For more information, please see our Cookie Policy.

12. Marketing Communications

We may send you marketing communications if you have opted in. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

13. Complaints

If you are unhappy with how we have handled your data, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
www.ico.org.uk

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website, and the effective date will be updated accordingly.